Complaints Policy

We aim to provide the best possible service. If something goes wrong, we want to hear about it so we can put things right.

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1. How to Complain

You can raise a complaint by contacting us at info@elevateautosolutions.com.

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Please include:

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• Your name and contact details

• A summary of the issue

• Any supporting information or documents

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2. What Happens Next

• We will acknowledge your complaint within 3 working days.

• We aim to provide a full response within 10 working days.

• If more time is required to investigate, we will keep you informed of progress.

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3. Escalation

If you are not satisfied with the outcome, you may request that your complaint is reviewed internally by a senior member of our team.