Our Commitment

We aim to provide a clear, fair and high-quality service at all times. If you are unhappy with any part of your experience with Elevate Auto Solutions, we want to know so we can put things right.

How to Make a Complaint

You can contact us with a complaint in any of the following ways:
Email: info@elevateautosolutions.com
Phone: +44 7920 440432

Please include your name, contact details, details of your complaint and how you would like us to resolve it.

What Happens Next

We will:

• ​We will acknowledge your complaint within 5 working days.
• Review all information and carry out a full investigation
• We will issue our final response within 8 weeks, in line with FCA DISP rules.

If we need more time to investigate, we will let you know and keep you updated.

Escalating Your Complaint

If you are unhappy with our final response, or if eight weeks pass without one, you may be able to refer your complaint to the Financial Ombudsman Service.

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567

We will confirm your eligibility when providing our final response.